Shipping and Returns - Non Pet Products
All paid orders ship within 2 business days, Monday through Friday, holidays and weekends are Not Business Days.
Returns
•All Returns must be shipped within 10 days of the date it was received.
•All returns are required to have a Return Authorization Number issued within 10 days of the date of purchase, unless otherwise stated. Once the Return Authorization Number is acquired, you have 10 days to return the item(s).
•Misused, Shipping Damaged Items or used items will not be accepted for return.
•All return items must be shipped in the Original Packaging and properly packed to prevent damage.
•All non-defective products must be returned within 10 days of the date of invoice, and are subject to a 25% Restocking Fee.
•All defective products will be accepted for repair or replacement only if they are returned within 10 days as stated above.
•All returns must be in original saleable condition, 100% complete, with all packaging material, manuals, and accessories.
•A Repair/Replacement Fee will be assessed to all authorized returns received incomplete or damaged, or may be refused at our discretion.
•Shipping costs are not refundable. If a returned is found to be defective we will reimburse normal ground shipping in the USA only.
Airsoft Guns
We do not warranty any airsoft guns that we sell for less than $8.00. All airsoft guns that are over $8 are guaranteed to work when they are opened. We cannot offer an extended warranty on any airsoft products due to too many factors that could cause damage to the guns. The main causes for damage to airsoft guns are the use of poor quality BBs and paintballs, or simply that the gun was dropped by the end user.
 
Closeouts: All sales are final
 
 
Shipping Policies - Non Pet Products
We will only offer USPS for most items with a shipping weight of 5lbs. or less. If we can not ship via USPS we will contact you for additional shipping.
We ship UPS Ground for shipments over 5lbs.
Sorry but we do not Ship COD
​You will be charged an over the maximum handling fee of $110.00 for any oversized shipment.
Most orders are shipped within 2 Business days after payment is received, Monday through Friday, we are closed on weekends. Please remember Holidays and weekends are Not Business Days.
We are not responsible for shipping damage or losses. UPS shipments are all insured and insurance is available on request for USPS shipments.
BC Operations and all affiliates have the authority to ship on carriers that will require an authorized signer that is 18 years old or older.
 
KNIVES - SWORDS - WEAPONS
You MUST BE 18 years or older to purchase any Knife, Sword or Weapon.
WARNING KNIVES AND SWORDS ARE SHARP!
KEEP OUT OF REACH OF CHILDREN
BC Operations and all affiliates do not warrant that a person may legally purchase, possess, or carry any specific items offered, according to federal, state or local laws. By purchasing any item from BC Operations and all affiliates,  the buyer grants that he/she is in compliance with local and state laws and legally able to purchase those items. BC Operations and all affiliates makes no representation or warranty, express or implied, as to any matter not expressly provided herein, including without limitation, the condition, quality, design, or fitness of the knife/sword/weapon for use on any particular purpose. By acceptance of the knife/sword/weapon, purchaser agrees that BC Operations and all affiliates shall have no liability to purchaser or any person whatsoever for any claim, loss, damage or expense arising from handling, use, display, or storage of the knife/sword.
 
Return Policy - Pet Products
All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected please allow up to 30 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:
1 - Read and agree to the Returns Policy and Procedure above.
2 – Email: customerservice@defendusafety.com - We will need your order number and the Item ID number of the product you wish to return.
Exceptions:
Litter Kwitter – Not eligible for return and will not qualify for a credit.
Piddle Place - Not eligible for return and will not qualify for a credit.
Doggles – Must be returned in original unopened packaging and free of hair/debris or it will not qualify for a credit.
Refused Orders - Should you decide to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus initial shipping, return shipping and a restocking fee.
Restocking Fee Breakdown
15% Restocking Fee:
Pet Beds, Dog Houses, Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Crates, Cages, Pens and Kennels, Exercise Pens, Pet Barriers, Pet Strollers, Ideal Doors
12% Restock Fee
All of Mr. Herzher's items.
10% Restocking Fee:
All items not listed above are subject to a 10% restocking fee.
Exchanges
If an item is exchanged for a similar item of different size or color of equal or greater value the restocking fee will be waived on the original order.
Restocking Fees for Crates, Cages, Gates, Ideal Doors and Mr. Herzher's items are not eligible to be waived.
Closeouts: All sales are final
 
 Shipping Policies - Pet Products
Sorry but we do not Ship COD.
By default all orders will ship UPS Ground unless otherwise specified in your orders. If you wish to ship any methods other than UPS Ground please list that method clearly on your order. We are able to ship using any of the methods listed below.
UPS
As mentioned above all orders are shipped UPS Ground unless otherwise requested. Per UPS regulations we ship all packages using their actual weight unless the dimensional weight is heavier. UPS may also charge Oversize handling fees if the shipment exceeds certain sizes. You will be charged an over the maximum handling fee of $110.00 for any oversized shipment.
All UPS shipments are insured up to $100 by default. If you require more insurance then that you must request that we declare the entire value of the order. UPS insurance rates are $0.80 for each $100.00 (or portion of $100.00) of the total value declared, with a minimum charge of $2.70. Please note that any shipments that are damaged or lost in transit in which we were not asked to declare value can only be credited up to $100.
USPS
Unlike UPS, USPS by default does not include any insurance on their shipments. We are not able to file lost or damage package claims unless you specifically ask us to insure your USPS shipment. If you do not request that we purchase insurance on a USPS shipment and that package is lost or damaged in shipment we will not be able to reimburse you for the cost of the item or shipping. If we can not ship via USPS we will contact you for additional shipping.
Insurance Rates for USPS are $.90 per $100 in shipment value. For example, a customer insuring domestic package valued at $100.00 would pay a rate of $0.90. If the package were valued at $100.01, this customer would pay $1.80 ($0.90 x 2).
Damaged or Lost Packages
All damaged or lost packages will be credited once the claims process has been completed. If a customer would still like to receive an item, a new order must be placed.
Damaged Packages:
If an order is damaged in transit by UPS or USPS (insured packages) we will have to file a damaged package claim with the carrier to get reimbursed for the cost of the item + shipping. Items shipped without declared value can only be credited up to $100. To file a damaged package claim please send an email to customerservice@defendusafety.com with the information outlined below. If any of the information below is missing it may delay the claim process. Damaged package claims on average are completed 2 to 3 days after the date of inspection.
 
Be sure to repackage the item in the original shipping box with all the original packing materials. We will notify you whether an inspection is required once we have filed the damaged package claim.
Include:
Name
Order Number
The item(s) that is damaged
The tracking number or delivery confirmation number of the shipment
Details of the damage
Telephone number
 
Lost Packages:
If an order is lost in transit by UPS or USPS (insured packages) we will have to file a lost package tracer with the carrier. Lost package tracers can take between 7-10 business days to be completed. The carrier will contact you regarding the missing shipment during the investigation. Lost package tracers can result in the package being located or not, in which case we will be reimbursed for the cost of the item + shipping. At this point, we will issue a credit. Items shipped without declared value can only be credited up to $100. To file a lost package tracer please send an email to customerservice@defendusafety.com with the information outlined below.
Name
Order Number
The item(s) lost
The tracking number or delivery confirmation number of the shipment
Telephone number
 
Note: We ONLY ship in the USA.  Return and shipping policies are based on supplier agreements, law and regulation mandates.

Privacy Policy
We do not sell, trade, or rent your personally identifiable information to others.  We do not store your credit card information in our database, ever.
Coming to our website allows you to buy products or services, receive specially advertised discounts, fill out our surveys, and receive our newsletters, e-mails and other promotional information. We will only use the information we collect to fulfill your product and service purchases or fulfill your personalized experience with our company.  The information we use might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. But your credit card information will never be stored in our data base.
The only way we obtain information is when it is given by you in one of the following ways:
·         By shopping on our secure storefront.
. We use the data provided to fulfill your order.
·         Newsletters, surveys and  promotional e-mails
In order to improve our services, we ask our customers to voluntarily complete surveys. Individual survey answers are confidential, although non-personal identifiable information is collected. If you do not wish to participate in a survey, simply decline to participate when asked. We offer free newsletters and promotional e-mails. We will send you newsletters and e-mails listing current specials, deals and important informational topics. To stop receiving our newsletter send us the following instructions
“Remove my e-mail address”
in an e-mail to customerservice@defendusafety.com.

·         Contact Information
If you contact one of our customer service representatives via telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem we will collect such information in a file specific to you and or the issue.  We may ask for your name, e-mail address and order information in order to send you a reply.
·         Advertising
We track traffic patterns on our website, including which pages and information a customer views while using the site and what items are placed in the basket or purchased.
·         Cookies
We use cookies in the operation of our site. Please see the Use of Cookies notification posted in the footer of our websites home page.
We never use a 3rd party to collect unauthorized data.  We do use a secure third party to process your credit card information.

Compliance with Service of Process or Law Enforcement:

Why would a government agency request my data?
A variety of laws allow government agencies to investigate regulatory violations or criminal activity. BC Operations or any of its affiliates may receive requests for user data from government agencies investigating criminal activity, administrative agencies, courts and others.
What do we do when it receives a legal request for user data?
Courtesy of the privacy policy and security of the data you share with BC Operations and its affiliates justifies our stance to legal requests. When we receive such a request, we review the request to make sure it satisfies legal requirements and BC Operation and affiliates obligation to provide requested information. In other words for us to provide any data, the request must be made in writing, signed by an authorized official of the requesting agency and issued under an appropriate law.